- Introduction
- Instructions for Presenters
- VegaOps team Sharing their screen
- Email Invite from VegaOps team to the Viewers
- Request Presenter’s Screen Control
- Share Files with Presenter
- Chat with Presenter
Introduction
The VegaOps team conducts live sessions for Product / Service Training, Knowledge help and resolving issues. These sessions require Computer screen sharing and access control.
Depending on the situation, the customer or the VegaOps team may share their screen with each other and control access. During the session, the viewer can view and control the presenter's screens, chat, and transfer files.
Instructions for Presenters
Before sharing your screen with Viewers, please ensure that you have closed any sensitive tabs or information that you do not want to share. Here is a list of points to follow:
- Close any windows or tabs that contain sensitive information.
- Turn off any notifications that may appear during the session.
- Hide your desktop icons if necessary.
- Disable any pop-up notifications from messaging or email applications.
By following these steps, you can ensure that your Viewers only see the information that you want to share with them during the session.
VegaOps team Sharing their screen
When the VegaOps team shares their screen, the customer or vendor will receive an invitation to their email address.
Follow the instructions below to join as a viewer and access a VegaOps team member's computer screen.
Email Invite from VegaOps team to the Viewers
Click "Join Session" to open the session viewer in your browser. It is recommended to use the latest version of Google Chrome.
Request Presenter’s Screen Control
To Request Access control of the Presenter’s screen, click "Open Session → Request Control".
To share your Clipboard with the Presenter's screen, use the "Open Session → Send Clipboard Keystrokes" option. This will allow you to copy your clipboard contents to the Presenter's screen.
Share Files with Presenter
To share your local files with Presenter, click on "Files". Once Presenter confirms, you will be able to send and receive files.
Chat with Presenter
To chat with the Presenter, click on "Chat" to open the chat window on the right side of your screen viewer.
